2014. október 15., szerda

indamail problémák

Múlt héten a hét eleje óta egyre csak jöttek a panaszok, hogy nem működik a jelszó-emlékeztető funkció.

Azt érdemes tudni, hogy a leggyakoribb hiba eddig mindig az volt, hogy a kapott jelszót össze-vissza van kijelölve(szóközzel együtt, néha az egész email), majd beillesztve a jelszó mezőbe. Hetente kapunk ilyenek miatt 10-20 panaszlevelet. Emiatt nem is nagyon foglalkoztunk az emlékeztetős bejelentésekkel.

A hét közepére kezdett gyanússá válni a dolog, mert sokan azt írtátok, hogy az első levelet megkapjátok a másodikat viszont nem. Kipróbálgattuk a funkciókat, de nekünk működött minden. Legyintettünk egyet - gondoltuk megint a felhasználónál van probléma.

Viszont a hétvégén átnéztük a leveleket és az volt a közös bennük, hogy totalcar.hu, freestart.hu, indamail.hu, vipmail.hu címekkel volt probléma. Regisztráltunk is egy indamail.hu-s postafiókot és elő tudtuk idézni a hibát 100%-ban. Tehát a második levél, ami a jelszót tartalmazza már nem érkezett meg. A "spam" mappába sem került be.
Nálunk a logokban az szerepel, hogy a levelet kézbesítettük. Visszapattanó levél nem volt. Ugyan ekkor gmail-re, yahoo-ra megérkezett minden levél. Tehát az indamailnél van a probélma.

Ideiglenesen módosítottunk a jelszó-emlékeztető folyamaton, azaz most nincs második levél és nincs automatikusan generált jelszó, mint eddig. Inkább bekérünk egy új jelszót.

Közben megkeresett minket egy illetékes személy és elkezdte felderíteni mi állhat a probléma hátterében.

Még ha meg is oldódik minden arra ösztönöznélek benneteket, hogy ha tehetitek, ne használjatok magyar e-mail szolgáltatókat. Bármennyire is profi legyen egy szolgáltató, nem versenyezhet a gmail-el, yahooval, stb.
A magyar szolgáltatásokra jellemző, hogy nagyon kevés a kvóta amit adnak és közel sem annyira redundáns a hálózatuk/szervereik, mint a pénzesebb cégeknek. Ráadásul nagyon hamar törlődnek postafiókok, ha nem léptek be rájuk.

Ezen felül ne használjatok olyan címet az oldalon, amit a szolgáltatóktól kaptok. Olyan mint invitel.hu, t-valami.hu, stb. Egyrészt így azonosíthatóak vagytok, másrészt költözés vagy szolgáltatóváltás esetén elveszíthetitek a felhasználótok.

Mi a Gmailt ajánljuk, mert
  • megbízható.
  • nagyon nagy kvóta
  • nem rak senkit spam listára, csak akkor ha spamet küldenénk, de ilyet még nem volt
  • nem regelhetik be újra a lejárt postafiókokat.
  • nagyon sok idő mire inaktivitás miatt törlődsz.
  • tudod használni az oldalon belépésre, 2-factor auth is használható gmailen keresztül így biztonságosabb, ráadásul nem kell a BH jelszavad megjegyezni

Kérjük legyetek türelemmel és ha segítség kell a megfelelő címen vegyétek fel velünk a kapcsolatot.
Legyen szép napotok.

UPDATE 2014.10.15: Az indamailnél megoldották, hogy a leveleink mindig megérkezzenek. Tehát minden működik megint. Köszönjük a gyors beavatkozást.

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